Selected work
Case Studies
A selection of representative engagements showing how we turn Salesforce into measurable business outcomes.
CRM Transformation
Enterprise CRM Transformation
Re-platformed a fragmented sales and service landscape onto a unified Salesforce org, establishing a single source of truth and a scalable architecture for future growth.
- Challenge: Siloed legacy systems, duplicated data and inconsistent processes were limiting visibility and slowing the business.
- Solution: A governed target architecture, clean data migration and a phased rollout unified sales, service and operations on one platform.
40%
Faster sales cycle
1
Source of truth
99.9%
Data integrity
Customer Service Optimisation
Service Cloud Optimisation
Re-engineered the customer service operation with omni-channel routing, case automation and AI-assisted knowledge to lift productivity and satisfaction.
- Challenge: High handle times and inconsistent service across channels were impacting customer satisfaction.
- Solution: Omni-channel routing, automated case management, knowledge and Einstein recommendations streamlined every interaction.
35%
Lower handle time
+22
CSAT points
24/7
Self-service
Enterprise System Integration
Enterprise System Integration
Connected Salesforce to core ERP, billing and identity systems with a resilient, event-driven integration layer enabling real-time, trusted data.
- Challenge: Manual data handoffs between Salesforce and back-office systems created errors and delays.
- Solution: An API-led, event-driven integration architecture with robust error handling delivered real-time, reconciled data across systems.
Real-time
Data sync
60%
Less manual effort
0
Reconciliation gaps
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